When Can You Return or Get a Refund?
Eligible for Refund
- Order delivered significantly late (over 60 minutes)
- Wrong items delivered or missing items
- Food quality issues (cold, burnt, or spoiled)
- Delivery to wrong address (our error)
- Order cancelled before preparation begins
Time Limit: Report issues within 2 hours of delivery
Usage Information
- Change of mind after order confirmation
- Incorrect address provided by customer
- Customer unavailable for delivery
- Dietary preferences not specified during order
- Orders consumed partially or completely
Note: We may offer store credit in special circumstances
How to Request a Refund
1
Contact Us Immediately
Call us at (555) 123-4567 or email support@sizzlio.com within 2 hours of delivery. Provide your order number and describe the issue.
2
Provide Documentation
If possible, provide photos of the issue (wrong items, quality problems). Keep the original packaging and receipt for verification.
3
Review & Resolution
Our team will review your case within 24 hours and determine the appropriate resolution: full refund, partial refund, or replacement order.
4
Refund Processing
Approved refunds are processed within 3-5 business days to your original payment method. You’ll receive a confirmation email.
Types of Refunds We Offer
Full Refund
Complete refund of your order amount for major issues like wrong orders, significant delays, or quality problems affecting the entire order.
Processing: 3-5 business days
Store Credit
Credit applied to your account for future orders. Often offered for minor issues or as a goodwill gesture. Credit never expires.
Applied immediately
Replacement Order
Free replacement of your order when items are missing or incorrect. New order prepared fresh and delivered at no extra charge.
Delivered within 45 minutes
Partial Refund
Refund for specific items that were problematic while keeping the rest of your order. Applied when only part of the order has issues.